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  2. Customer Service
  3. Water Quality
  4. About WaterOne

  1. Home

  2. Customer Service

    1. Manage Account
      1. Pay My Bill
        1. Log In To Paperless Billing
        2. Log In to EZ-Pay One-Time Payment
        3. Log In to EZ-Pay Account
        4. Payment Options
      2. Start, Stop, or Move Service
        1. Start New Service
        2. Stop Service
        3. Move Service
      3. View My Usage
      4. Submit A Help Request
      5. About MyAccount
    2. Information For Customers
      1. Accounts & Billing
        1. Welcome Guide for New Customers
        2. Rates & Charges
        3. Understanding Your Bill
        4. Update Account Information
        5. Get Paperless Billing
        6. Past Due Payments
        7. Financial Support Resources
        8. High Bills
        9. Account Privacy
        10. Report Leak / Damage Claim
      2. About Your Water Service
        1. Service Interruptions
        2. Access to Your Property
        3. Water Meters
        4. Leaks
        5. Water Pressure
        6. Water Main Breaks
        7. Pipe Replacements
        8. Prevent Frozen Pipes
        9. Homeowner Responsibility
          1. About WaterOne and HomeServe
          2. HomeServe Cares
        10. Water Emergencies
    3. Distribution Services
      1. Request A Locate
      2. Charges & Fees
        1. Permit Payment Options
      3. New Service Connections & Commercial Projects
        1. Commercial Plan Review
        2. Installation Drawings
        3. Standards & Specifications
      4. Accessory Dwelling Units
      5. Fire Hydrant Meters
      6. Temporary Connections
      7. Commercial Backflow Requirements (Cross Connection Control)
        1. Guide to Fire Service Lines
        2. Installation Requirements + Guidelines
    4. Engineering Services
      1. Project Updates
        1. Current Projects
          1. Water Main Replacement - 105th Street, Millbrook Lane - Woodland Road
        2. Project Archives
          1. 2022
            1. Water Main Replacement - 103rd Street, Lee Boulevard - State Line Road
            2. Water Main Replacement - Tomahawk Road, Wenonga to Sagamore
            3. Water Main Replacement - Lee Boulevard, 83rd Street to Somerset Drive
            4. Water Main Replacement - Newton Street, 55th Terrace - Johnson Drive
            5. Water Main Replacement - Lee Boulevard, 95th to 83rd
            6. Water Main Replacement - Woodson Transmission Main
            7. Water Main Replacement - 75th Street & Quivira Road
          2. 2021
            1. Water Main Replacement - Hodges Drive, 66th Street - 67th Street
            2. Water Main Replacement - 85th Street to 87th Street, Glenwood to Lamar
            3. Water Main Replacement - 68th Street, Dearborn to Mission
            4. Water Main Relocation - Monticello Road, 71st Terrace to Midland Drive
            5. K7 & K10 Elevated Tank
            6. 199th & Lackman Elevated Tank
            7. Nall Avenue Pump Station Upgrades
            8. Water Main Replacement - Mission Road, 63rd Street to 65th Street
            9. Water Main Replacement - 71st Street, Belinder Avenue to Stateline Road
            10. Water Main Replacement - Lowell St, 52nd Street to 54th Terrace
            11. Water Main Replacement - 167th Street, Quivira to Switzer
            12. Water Main Relocation - Quivira Road, 179th Street to 159th Street
            13. Water Main Replacement - 87th Street, Maurer Road to Loiret Boulevard
            14. Water Main Relocation - Woodland Road, K-10 to College Boulevard
            15. Water Main Replacement - 71st Street to 74th Street, Lowell to Conser
            16. Water Main Replacement - Fairway Road, Shawnee Mission Parkway to State Park Road
            17. Water Main Replacement - Tomahawk Road, Reeds Road to 79th Street
          3. 2020
            1. Water Main Replacement - Broadmoor Street to Riggs Street, 55th to 57th
            2. Johnson Drive Elevated Tank
            3. Water Main Replacement - 96th and 97th, Lowell to Foster
            4. Water Main Replacement - Eastvale Drive, Mission to Windsor
            5. NWRPA Elevated Tank Pipeline
          4. 2019
            1. Water Main Replacement - 91st & 92nd, Mohawk to Manor
            2. Water Main Replacement - Granada Lane, 67th to 69th
            3. Water Main Replacement - Lee Boulevard, 95th to 103rd
            4. Water Main Replacement - Roe Avenue, 57th to 51st
            5. Water Main Relocation - Delmar Street, 126th Street to 126th Terrace
            6. Water Main Replacement - Belinder Avenue, 71st Terrace to 75th Street
            7. Water Main Replacement - Cherokee Lane and Wenonga
            8. Water Main Replacement - High Drive to State Line, 73rd Street to 75th Street
            9. Water Main Replacement - Nieman Road, Shawnee Msn Parkway to 55th Street
            10. Water Main Replacement - Shawnee Mission Parkway, Mission Road to Neosho Lane
            11. Water Main Replacement - Roe Avenue, 63rd to 67th
            12. Water Main Replacement - Rosewood St, 55th to Alder Drive
            13. Water Main Replacement - Kessler and Grandview Lane, 75th Street to 76th Terrace
            14. Water Main Replacement - 91st Street, Roe to Mission
            15. Water Main Replacement - Maple Street, Tomahawk to Nall
            16. Water Main Replacement - College Boulevard & Grant Drive
          5. 2018
            1. Water Main Replacement - 104th Street to Eby Street
            2. Water Main Replacement - Granada St, 59th Street to 63rd Street
            3. Water Main Replacement - Fontana St, 59th St to 62nd St
            4. Water Main Replacement - Roe Avenue, 67th Street to 75th Street
            5. Kansas River Erosion Control
            6. Water Main Replacement - Antioch Road, 102nd Terrace to 96th Street
            7. Water Main Replacement - Flint Street, 62nd Terrace to Johnson Drive
          6. 2017
            1. Water Main Relocation / Upgrade – Quivira Road, 151st St to 159th Street
            2. Water Main Upgrade - Mission Road, 79th Street to 84th Street
          7. 2016
            1. Wolcott Engine Generator Facilities - Completed October 2016
            2. Water Main Replacement - Mission Road, Reinhardt Drive to 63rd Street - Completed June 2016
            3. Maintenance - Delmar Water Tower - Completed June 2016
            4. Hedge Lane Pipeline, Pump Station & Reservoir - Completed March 2016
              1. Hedge Lane Pipeline Project Progress Timeline
            5. Pipeline Project - 199th Street, Quivira to Metcalf - Completed January 2016
          8. 2015
            1. Water Main Replacement - 191st Street, US 169 Highway to Lone Elm Road - Completed March 2015
            2. Water Main Replacement - Switzer Road, 91st Street to 95th Street - Completed March 2015
          9. 2014
            1. Water Main Replacement - 69th Street, Tomahawk to State Line Road - Completed August 2014
            2. Water Main Replacement - State Line Road, 96th Street to 103rd Street & 95th Street - Completed September 2014
            3. Water Main Replacement - 75th Street, Delmar to State Line Road - Completed October 2014
          10. 2013
            1. Crouthers Pump Station Improvements - Completed Spring 2013
          11. 2012
            1. Nall Avenue Pump Station - Completed Fall 2012
      2. Main Extensions
        1. Submitting Your Request for Main Extensions
        2. Easements
        3. Site Requirements for Main Extensions
      3. Relocating Existing Infrastructure
      4. Fire Hydrant Flow Testing
      5. Map Requests
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  3. Water Quality

    1. Water Quality Reports
    2. Your Water
      1. The Water Cycle
      2. Our Water Sources
      3. Our Treatment Process
        1. Ozone Treatment Facilities
      4. Homebrewing
    3. Science, Health & Safety
      1. Algae
      2. Arsenic
      3. Atrazine
      4. Blue-Green Algae
      5. Chlorine
      6. Chromium
      7. Copper
      8. Cryptosporidium & Giardia
      9. Fluoride
      10. Lead
      11. Methyl Tertiary-Butyl Ether (MTBE)
      12. Nitrate
      13. Per- and Polyfluoroalkyl Substances (PFAS)
      14. Radon
      15. Vinyl Chloride
    4. Troubleshooting
      1. Water Pressure
      2. Cloudy / Discolored Water
      3. Do I Have Hard Water?
      4. Backflow
      5. Boil Advisory vs. Boil Order
      6. Funny Taste / Smell
      7. Refresh Your Water
    5. Water & Our Environment
      1. Garden Tips
      2. Smart Watering
      3. Don't Flush Prescriptions!
      4. Keep Water Clean
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  4. About WaterOne

    1. Who We Serve
      1. WaterOne Service Area
      2. WaterOne Expansion History
      3. Our Management Team
      4. Community Partners
    2. The Board
      1. Attend a Board Meeting
      2. Committees
      3. Open Records
      4. Rules & Regulations (PDF)
      5. Agendas & Minutes
      6. Board Calendar
    3. Culture
      1. Mission, Vision & Values
      2. Diversity, Equity, and Inclusion
      3. Customer Satisfaction
      4. Education & Outreach
        1. Quench Buggy
        2. The Story of Misty
        3. KidZone
      5. Sustainability
      6. Awards
      7. Year In Review
    4. Procurement
      1. Open Bids (RFQ & RFP)
      2. Surplus Property
    5. Financials
      1. Operating & Capital Budget
      2. Audited Financial Statement
      3. Popular Annual Financial Reports
      4. Bond Ratings
      5. Understanding Rates
      6. Rate Comparison
    6. Careers
      1. Career Search
      2. Benefits
        1. Full-Time Benefits
        2. Part-Time Benefits
      3. Hiring Process
      4. Internships
      5. Diversity, Equity, and Inclusion
    7. Contact Us
      1. Newsroom
        1. News Releases
        2. Subscribe
      2. Newsletters
      3. Social Media
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