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View My Usage
Use Usage & Services to keep track of your water usage, set up water usage alerts, and more! Usage & Services is your personal WaterOne customer dashboard, putting more data at your fingertips.
Log in to Usage & Services or create an account.
Features
- View Daily Water Usage: With the Connect "view usage details" feature, you can get a detailed look at your water usage data. Learn more about your water usage patterns, see how changes in your household can impact your water bill, and spot leaks before they start adding up!
- Set Water Usage Alerts: Also using the Connect "View usage details" feature, you can set up water usage alerts so you don't have an unexpected high bill. Don't wait until it's too late, set up alerts today!
Add Additional Users to the "View Usage Details" Feature
You can add additional users to view your account's water usage in the Connect "View usage details" feature. Additional users can log in directly to view usage here.
Questions?
Don't hesitate to reach out! Write to us directly through Usage & Services, or give us a call.
Usage & Services and Advanced Metering Infrastructure (AMI)
Usage & Services is a part of WaterOne's AMI technology upgrade, giving you up-to-date information and tools to track and manage personal water use. Learn more on our AMI page.
View My Usage Videos
Take a tour of some of the things that Usage & Services can do for you.How to Monitor My Water Use
How to Set up Usage Alerts
Customizing Your Account
My Progress Reports
- What do I do if I am unable to see my Usage & Services dashboard?
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- If you have previously validated and connected your WaterOne account to your Usage & Services dashboard, and your billing zip code recently changed, contact WaterOne Customer Service at 913-895-1800.
- Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
- If your account has been closed, account data will no longer be available in the dashboard after 45 days.
- What can I do if I can't log in to my Usage & Services profile?
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- In the Usage & Services login screen, click the "Forgotten Your Password?" link. You will receive an email with a link to reset your password.
- Six or more unsuccessful attempts to log in will temporarily lock your account. If you haven't received a "Reset Password" email, you may be locked out. Wait 30 minutes and then try using the "Forgotten Your Password?" link again.
- And if I have not received an activation link?
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- If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "donotreply@waterone.org", and the subject line will say Signup | Verification.
- Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
- To re-send an activation email, go to the Usage & Alerts login screen and click the "Forgotten Your Password?" link.
- If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.
- What should I do if I'm not able to validate and connect my WaterOne account to my Usage & Services dashboard?
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- If you are using a mobile device, view the page using landscape mode or switch to desktop mode to make sure you are seeing all the options and graphs on the page.
- Try using a different web browser to access Usage & Services.
- Check that you are using the correct Customer ID (Business Partner) number and billing zip code.
- Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
- If you are still having issues validating and connecting your WaterOne account to your Usage & Services dashboard, contact WaterOne Customer Service at 913-895-1800.
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