I don’t need water at my address, and I would like to stop service.
We’re sorry to see you go!
There are two ways for you to stop your water service. You can:
- Log in through Usage & Services
- Or, give us a call at 913-895-1800
Before you begin:
- You’ll need your current account details, including service address
- The date you’d like us to stop your service
- The address where you’d like us to send your final bill
- If you are currently a WaterOne customer and you are moving to another property in our service area, use the Transfer Service request form
Helpful tips
- If you rent your home or apartment, talk to your landlord to let them know you’re turning off your water service.
- A stop service request takes service out of your name.
- Request to stop service must be made at least one business day prior to the requested stop date.
- If a new customer has not called to start service, water may be turned off as early as 8 am on the date of stop service. Consider modifying your stop service request to reflect a date when water will no longer be needed.
- Water service cannot be disconnected to avoid a service charge.
Ready? Let’s get started.
Log in to Usage & Services or give us a call at 913-895-1800.