Customer service matters, especially in an organization built for customers, by customers. We have eight strategic goals at WaterOne. Each of them have equal importance. Goal 2 is that we will provide excellent customer services.
Our objectives to achieving and sustaining that goal include:
Continuously improve customer service
Periodically evaluate customer perceptions and satisfaction
Expand online services to meet customer expectations
Provide education and outreach through the use of innovative communication tools and social media