Contact Us

Customer Service

Customer service is available by phone or on Usage & Services during normal business hours:

Monday: 8 am to 5 pm
Tuesday: 8 am to 5 pm
Wednesday: 8 am to 5 pm
Thursday: 9 am to 5 pm*
Friday: 8 am to 5 pm

*Thank you for your patience. Thursday's late start is to ensure our team has continuous development, to ensure we deliver the best possible service to you.

Report An Emergency

24-Hour Emergency Contact

Please call 913-895-1800 at any time to report a water main break, request an emergency shut-off, or receive assistance with other water-related emergencies.

Administrative Offices

10747 Renner Boulevard
Lenexa, KS 66219
Phone: 913-895-5500

Media Inquiries

For media inquiries, contact:

Mandy Cawby, Director of Customer Relations
Phone: 913-895-5546
Email Mandy Cawby

Other Contacts


For information about job openings, applications, and applicant status, contact Human Resources:

Request a Locate (Before You Dig)

  • Phone: 913-895-1806

Developer Services


For deliveries, sales, or inquiries about bids, RFPs, or RFQs, contact the Procurement department:

WaterOne Board