Customer Service
Customer service is available by phone or on Usage & Services during normal business hours:
Monday: 8 am to 5 pm
Tuesday: 8 am to 5 pm
Wednesday: 8 am to 5 pm
Thursday: 9 am to 5 pm*
Friday: 8 am to 5 pm
*Thank you for your patience. Thursday's late start is to ensure our team has continuous development, to ensure we deliver the best possible service to you.
Report An Emergency
24-Hour Emergency Contact
Please call 913-895-1800 at any time to report a water main break, request an emergency shut-off, or receive assistance with other water-related emergencies.
Administrative Offices
10747 Renner Boulevard
Lenexa, KS 66219
Phone: 913-895-5500
Media Inquiries
For media inquiries, contact:
Mandy Cawby, Director of Customer Relations
Phone: 913-895-5546
Email Mandy Cawby
Other Contacts
Careers
For information about job openings, applications, and applicant status, contact Human Resources:
Request a Locate (Before You Dig)
Developer Services
Procurement
For deliveries, sales, or inquiries about bids, RFPs, or RFQs, contact the Procurement department:
WaterOne Board