If you are moving within the WaterOne service area, submit this service request at least two (2) business days in advance to transfer service to your new address.
If you do not currently have service with WaterOne, submit a Start Service request instead.
If water is currently off, at least two business days is required to ensure service is restored on the date you desire. Service will be restored during regular business hours, Monday-Friday, excluding holidays, from 8-11 am or 12-3 pm.
To prevent property damage from unknown leaks or open faucets, etc., someone must be present at the time water is restored. During winter months, be sure to have adequate heat in the building to avoid frozen pipes.
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Note: Your water may be turned off as early as 8am on the day of your requested stop date.
Request to start service must be made at least two business days prior to the requested start date. If water is currently off, at least two business days is required to ensure service is restored on the date you desire.
Service is restored Monday-Friday, excluding holidays, from 8-11 am or 12-3 pm. To prevent damage from unknown leaks or open faucets, someone must be present at the time water is restored.
Automatic payments will remain in effect for the final bill unless the payment or paperless billing account is canceled by you.
Single family residential are billed bi-monthly.
Commercial/industrial/business and multi-family accounts are billed monthly.
Water bills are due 21 days from the billing date. Past due bills are assessed a 5% late payment charge.
In general, security deposits are not required on most new residential or commercial/industrial/business accounts.
WaterOne is your water service provider and does not provide sewer services. To establish sewer service, contact your sewer provider.
Johnson County Wastewater: (913) 715-8590
City of Olathe: (913) 971-9311
City of Spring Hill: (913) 592-3317
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