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How can we help you?*

Upload any images that might help us assist you.

Fire Hydrant Damage*

Give us some details about the damaged hydrant:

Attach any images that might help:

Address of the damaged hydrant:*

City*

High Bill Concern*

Before you submit this concern, have you visited Connect to check your usage pattern? Connect is a site for customers to view usage and set alerts to prevent unexpected high bill.

Yes, I want to continue submitting my concern
No

Check your usage information on Connect.

Log in to Connect now

Leaks on your internal plumbing system, outdoor sprinkler, and service line aren't always obvious and can lead to substantial water bills. Click here for help troubleshooting possible source of leaks.

Have you recently repaired any leaks?*

Yes
No

What did you repair?*

When did you make the repair?*

When did you make the repair?

Guidelines for leak adjustment:

Proof of repair is required.
A leak must have occurred and been repaired.
The gallons per day (GPD) consumption must be 25% higher than average for same past periods.
The leak must be due to a break or failure of plumbing.
No more than two bills will be adjusted per leak incident.

Non qualifying events:

Pools/Hot tubs
Setting issues with sprinkler system
Faucets left running
Contractor/third party damage

Do you have proof of repair?*

Yes
No

Proof of repair is typically a receipt showing that parts or services have been purchased in order to fix the leak.

Proof of repair is required to be eligible for a leak adjustment.

Return to the homepage.

Tip: Contact the retailer where you made the purchase to ask for a copy of your receipt.

Common issues with internal plumbing:*

Check anything that you noticed during the last billing period:

Water in toilet(s) does not shut off until handle is jiggled
Toilet flushes on its own
Faucet drips or has a constant stream of water
Sometimes hear water running and do not know where it is coming from
Other

Have you noticed soggy soil, puddling, or grass that is greener than other areas around your meter pit or in a straight line from your meter pit into your house?*

Yes
No

Have you checked outside faucets to make sure they have been completely turned off and tightened?*

Yes
No

Do you have an in-ground irrigation system?*

Yes
No

How many zones?*

How long does each zone run?*

How many days a week do you water?*

Have you noticed irregular spray from any sprinkler heads?*

Yes
No

Have you walked the path of your sprinkler line looking for soggy soil, puddling, or grass that is greener than other areas?*

Yes
No

Do you water your lawn and/or landscaping with a hose?*

Yes
No

Report a payment*

Enter confirmation number:

Did you receive a yellow door tag? *

Yes
No

Water Quality Concern*

A WaterOne employee will contact you within 24-48 business hours.

Is there a distinct taste to the water?

Yes
No

What does the water taste like?*

Roughly when did you notice this issue? *

Roughly when did you notice this issue? Start Date

—

Roughly when did you notice this issue? End Date

Have you seen WaterOne working in your area? *

Yes
No

Is this throughout the house or in a specific location?*

Throughout the whole house
In a specific location

Please enter the specific location:*

Is there any discoloration in the water? *

Yes
No

Please describe the color:*

Do you have a water softener?*

Yes
No

If follow-up is needed, when will someone be present at the location?

Additional Details:*

Please add additional details that will help us understand your concern.

Street or Yard Leak

Information about Leaks

If the leak is causing visible damage, call Customer Service immediately at (913) 895-1800

How would you describe the leak?*

Running
Bubbling
Standing

How high is it bubbling and/or how wide is the puddle?*

Where is water running, bubbling, or standing? *

Is the street or lawn buckling?*

Yes
No

Please call Customer Service immediately to report this leak at 913-895-1800.

Call WaterOne Customer Service Now

Please provide the address of the leak or describe the location. *

If the leak is in a yard, is there a sprinkler system present?*

Yes
No
Don't Know
Not Applicable

Is there a fire hydrant on the same side of the street as the visible water. *

Yes
No

When did you first notice the water? *

When did you first notice the water?

Water Pressure Concern

Information About Water Pressure

Low pressure is often caused by issues that are found within a building. Visit the link above for troubleshooting help. If you are unable to determine the cause of the pressure drop after trying our recommendations, come back to complete this request.

Call Customer Service immediately at 913-895-1800 if you have experienced a sudden drop in pressure.

Where do you notice low water pressure?*

Kitchen
Bathroom
Outside
Entire Building

Have you tried adjusting your pressure reducing valve?*

A Pressure Reducing Valve (PRV) is a bell-shaped device usually located in the basement where the water supply pipe enters the house or building.

Yes
No
I don't have a PRV

Did you receive a notice about WaterOne working in your area? *

Yes
No

Has your water service been turned off recently?*

Yes
No

Have you had plumbing work done recently? *

Yes
No

When did you notice the drop in pressure?*

When did you notice the drop in pressure?

Do you have a water softener?*

Yes
No

Do you have a whole-house water filter?*

Yes
No

Is the pressure fluctuating throughout the day?*

Yes
No

What time of the day does the low pressure occur?*

Check all that apply.

Are you running a sprinkler system? *

Yes
No

What time of the day does your sprinkler system run? *

Check all that apply.

What is the type of restoration? *

Adjust the height of the water meter pit
Repairs after WaterOne worked in my area
Home & building cleanup after a main break

Meter Pit Height Adjustment*

Please note:

Adjustments are made in 1" increments.

Hold off on adding soil when the pit needs to be raised 6" or more. WaterOne will need to assess the situation and may not be able to complete any work if the pit is covered.

Wait to start building a wall until WaterOne has assessed the situation. If the new wall interferes with the pit, you may, at your own expense, be required to remove the wall for the pit work to be completed.

Areas around the pit where soil has settled or washed away are the responsibility of the customer to fill in. WaterOne will repair any erosion caused by our work.

Other information you'd like us to know*

Please add additional details that will help us understand your concern.

Exterior Restoration

Contact WaterOne's Restoration Coordinator

Getting your yard, pavement, and landscaping back to normal is a priority for us after water main construction or repairs. Learn more about exterior restoration.

Home & Building Cleanup

Learn more about Home & Building cleanup after a main break.

If water enters your home or workplace, we may arrange for an initial clean-up as a courtesy. Visit this page to arrange for courtesy clean-up service following a main break or to contact us about insurance or damage claims.

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