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1. Before You Begin(current) This section is complete This section is incomplete
2. Account Details This section is complete This section is incomplete
3. Property Details This section is complete This section is incomplete
4. General Information This section is complete This section is incomplete

Before You Begin

Before You Begin
A Request to Start Service must be made at least two business day prior to the requested start date.
If water is currently off, at least two business days is required to ensure service is restored on the date you desire. Service will be restored during regular business hours, Monday-Friday, excluding holidays, from 8-11 am or 12-3 pm.
To prevent property damage from unknown leaks or open faucets, etc., someone must be present at the time water is restored. During winter months, be sure to have adequate heat in the building to avoid frozen pipes.
Have you previously had service with WaterOne?*
1. Yes
2. No
Your Previous Address In Our Service Area*
City*
Zip Code*
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Do you want the bills mailed to the service address?*
1. Yes
2. No
Enter the address where the bill should be mailed to:*
City*
State*
Zip Code*
Start Service Date
Request to start service must be made at least one business day prior to the requested start date. If water is currently off, at least two business days is required to ensure service is restored on the date you desire.
Service is restored Monday-Friday, excluding holidays, from 8-11 am or 12-3 pm. To prevent damage from unknown leaks or open faucets, someone must be present at the time water is restored.
Requested date for service start:*
Requested date for service start:
Do you need to schedule a service restoration?*
1. Yes
2. No
Choose a timeframe for service restoration*
1. 8 - 11 AM
2. 12 - 3 PM
Who will be present for restoration of service?*
1. I will
2. Someone else
Provide the name of who will be present:*
Provide the phone Number of who will be present:*
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Your Name
First Name*
Middle Initial*
If none, type NA
Last Name*
Phone Number*
Email Address*
Name of Other Authorized Person
Authorized person will have the ability to contact our Customer Service department and inquire or make changes to the account.
First Name
Last Name
New Service Address
Address*
City*
Zip Code*
Property Type*
1. Residential
2. Commercial/Industrial/Business
First Name of person completing this form:*
Last Name*
Do you rent or own the property where you are starting service? *
1. Rent
2. Own
Landlord's First Name*
Landlord's Last Name*
Landlord's Phone Number*
Property management company name (if applicable)
Closing Date*
Closing Date
Previous Owner's First Name*
Previous Owner's Last Name*
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Billing cycles
Single family residential are billed bi-monthly.
Commercial/industrial/business and multi-family accounts are billed monthly.
Due Date
Water bills are due 21 days from the billing date. Past due bills are assessed a 5% late payment charge.
Security Deposits
In general, security deposits are not required on most new residential or commercial/industrial/business accounts.
Sewer Service
WaterOne is your water service provider and does not provide sewer services. To establish sewer service, contact your sewer provider.
Johnson County Wastewater: (913) 715-8590
City of Olathe: (913) 971-9311
City of Spring Hill: (913) 592-3317

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