As Director of Customer Relations, Mandy oversees Customer Service, Meter Services, and Communication. This includes WaterOne's customer call center, billing, collections, field operations for meter reading and repair, corporate communications, public outreach, community and media relations. Her role is to champion customer service and the customer experience in every aspect of WaterOne's business.
Mandy joined WaterOne in 2012 as Communications Manager. She was appointed Director of Customer Relations in 2015, having served as an acting director throughout the previous year.
Prior to WaterOne, Mandy served in state and local government, most recently as Director of Finance for the City of Atchison, Kansas. She earned her Bachelor of Science in Public Relations from Illinois State University and her Master of Public Administration from the University of Kansas.