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1. What do I do if I am unable to see my Usage & Services dashboard?

1. If you have previously validated and connected your WaterOne account to your Usage & Services dashboard, and your billing zip code recently changed, contact WaterOne Customer Service at 913-895-1800.
2. Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
3. If your account has been closed, account data will no longer be available in the dashboard after 45 days.

2. What can I do if I can't log in to my Usage & Services profile?

1. In the Usage & Services login screen, click the "Forgotten Your Password?" link. You will receive an email with a link to reset your password.
2. Six or more unsuccessful attempts to log in will temporarily lock your account. If you haven't received a "Reset Password" email, you may be locked out. Wait 30 minutes and then try using the "Forgotten Your Password?" link again.

3. And if I have not received an activation link?

1. If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "donotreply@waterone.org", and the subject line will say Signup | Verification.
2. Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
3. To re-send an activation email, go to the Usage & Alerts login screen and click the "Forgotten Your Password?" link.
4. If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.

4. What should I do if I'm not able to validate and connect my WaterOne account to my Usage & Services dashboard?

1. If you are using a mobile device, view the page using landscape mode or switch to desktop mode to make sure you are seeing all the options and graphs on the page.
2. Try using a different web browser to access Usage & Services.
3. Check that you are using the correct Customer ID (Business Partner) number and billing zip code.
4. Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
5. If you are still having issues validating and connecting your WaterOne account to your Usage & Services dashboard, contact WaterOne Customer Service at 913-895-1800.