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1. What types of payment are accepted on the paperless billing site?

Direct debit payment from a banking account: checking, Money Market or savings accounts. You manage all of your payment information and scheduling in your Paperless Billing profile.

2. How do I make a payment?

Go to the WaterOne website and click the Pay My Bill button. Paperless Billing is the option you are looking for when making a payment from your banking account. You will need to log into your paperless billing profile.

A summary of your account(s) is available on your dashboard. Click the View/Pay button to view your bill and pay the individual bill, or from the left hand menu choose Schedule a Payment and make individual or consolidated payments.

You can also choose Manage Recurring Payments to schedule a payment for future bills that post.

3. Can I establish regularly scheduled payments?

Yes. Two types of payments can be scheduled in advance. We call them recurring payments. You have the choice between two types of recurring payments; automatic and fixed:

• Automatic: Automatic payments ensure your payment is never late. This option always pays the amount shown on the bill. You can choose to pay the bill as soon as it arrives in your profile, on the due date, or a specified number of days before the due date.
• Fixed: Both the amount you want to pay and the date you choose to make the payment are the same each month. It is highly recommended that you do not set an 'Ending Date' of 'Until Further Notice' on a fixed payment. Select a specific date or number of payments.

Before submitting a recurring payment for scheduling, be sure to double check the starting and ending dates in the Payment Period section. Make sure they accurately reflect what you are trying to accomplish with the type of payment(s) you are scheduling.

Important Note

We also offer AutoPay - another type of recurring, automatic, convenient, free form of payment that is available through our customer service department. AutoPay is a "hands-free" payment solution where all of your information is managed and maintained by our customer service department. AutoPay is not available through your paperless billing profile, you must contact customer service to enroll or make changes once enrolled.

If you are unsure whether you are enrolled for AutoPay, please check with customer service before scheduling a recurring payment. Enrollment in recurring payments and AutoPay will create duplicate payments.

4. When will my Single/Independent Payment be processed?

"Same Day" payments can only be made before 7 pm. CST. If you try to schedule a payment for "today" but it is after 7 pm. CST or on a non-business day, a message alerts you to schedule your payment for the next available business day. )

Your account will be credited on the business day following the selected payment date. See the chart below for a complete schedule.

Payments scheduled for a holiday may be withdrawn from your bank account on the business day prior to the holiday.

Timing of Bank Account Payments

If You Schedule Your Payment for:	Your Account Will Be Credited on:
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	The following Monday
Saturday	N/A (see Note)
Sunday	N/A (see Note)

Note

If you try to schedule a payment after 7 pm Central Time or on a non-business day, a message will alert you to schedule your payment for the next available business day.

When recurring payments are scheduled for a non-business day, your account will be credited on the next available business day.

Holidays (Based on Federal Reserve)

• New Year's Day
• Birthday of Martin Luther King Jr.
• Washington's Birthday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

5. How do I know which payments I've scheduled or completed?

Before the scheduled payment date, your history page will show the payment as "scheduled." When the scheduled payment is submitted to the payment processor, your history page will show the payment as "pending." After the response is received, your history page will show the payment as "approved" or "rejected."

You may choose to receive various communications about your payments. View your options in your profile.

Click "Profile" on the banner menu and then click "View Notifications" to make selections.

6. Can I extend the payment due date?

You can pay your balance in full up to 21 days beyond the past due date. After that time, you will need to call Customer Service at 913-895-1800 if you need to discuss payment of your bill.

Helpful Hint: To avoid late fees, always schedule your payments to occur no later than your due date.

7. Can I cancel a scheduled payment?

You may cancel a payment as long as it is listed on the Payment History page as "Scheduled."

8. What happens to scheduled payments if I delete the WaterOne account from enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to deleting the account.

9. What happens to scheduled payments if I cancel my enrollment?

Any payments still in a scheduled state will be cancelled upon cancellation of the enrollment.

10. What happens to scheduled payments if I delete the bank account that was used to set up the payment?

All scheduled payments will be cancelled if their status is "scheduled." You must make other arrangements to pay this bill.