You, WaterOne Customer Service Reps, and limited KUBRA personnel, have the ability to see the payments you have made. Only you have access to your bank account information.
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Our bill processor - KUBRA - uses several methods to ensure that your information is secure:
For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information. Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While KUBRA uses numerous security measures to protect your personal information on our website, the use of public computers (schools, libraries, internet cafes) may compromise the security of your information.
WaterOne's paperless billing and online payment site is powered by KUBRA, a company whose business is bill viewing and payment over the Internet. All data transmissions employ current level encryption and KUBRA undergoes annual audits to verify that its electronic payment processing meets industry standards for data security and privacy as required by the banking system.