Show All Answers

1. How do I enroll?

Enrollment is easy! You'll need your WaterOne account number and your 5 digit billing zip code. To speed up the process, know what username and password you want to use.

If you plan to make Self-Managed Direct Debit payments through your paperless billing profile, you will need the routing and account numbers for the bank account you'll use. This information can be securely stored in your profile. Payments made through your paperless billing profile do not carry a processing fee.

See instructions for Paperless Billing Enrollment (PDF)

Note: You must wait until the following business day before enrolling.

2. When will my new User ID and password be activated?

You are ready to make a payment once your first bill posts to your Paperless account.

3. How do I enroll additional accounts?

Click on Menu button (three horizontal lines) and choose Online Accounts. Then click on "Add Account" under the "Action" column.

4. When can I start making payments through my paperless billing profile?

You are ready to make a payment once your first bill posts to your e-Bill/Paperless account.

Important: The bill in your profile at the time of enrollment must be paid using the Single/Independent Payment option. Recurring payments are triggered by the arrival of a new bill and will not be effective for a bill already in your profile. Scheduled recurring payments will start when your next bill arrives.

5. Will I continue to receive a paper bill in the mail?

No. In order to receive a paper bill you would need to deactivate your profile.

6. How do I cancel my paperless billing enrollment?

From the log-in screen, choose “Deactivate your profile.”