What do I do if I am unable to see my Usage & Services dashboard?
  1. If you have previously validated and connected your WaterOne account to your Usage & Services dashboard, and your billing zip code recently changed, contact WaterOne Customer Service at 913-895-1800.
  2. Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
  3. If your account has been closed, account data will no longer be available in the dashboard after 45 days.

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1. What do I do if I am unable to see my Usage & Services dashboard?
2. What can I do if I can't log in to my Usage & Services profile?
3. And if I have not received an activation link?
4. What should I do if I'm not able to validate and connect my WaterOne account to my Usage & Services dashboard?