Yes, WaterOne's priority is to get your property back to normal as soon as possible. This includes repairing the affected landscape and pavement.
Show All Answers
WaterOne uses local contractors to perform the needed repairs on WaterOne's behalf. Once they receive the work request, the contractor manages the timeline and performs the work.
WaterOne’s pavement repair contractor restores damaged hardscapes including driveways, sidewalks, curbs, and streets, and its landscaping contractor restores yards, irrigation systems and decorative landscaping.
Yes. Although it might appear concerning that hoses are left out of the ground, this is a reminder to our contractors that an irrigation system has been damaged and shows them where repairs are required. Our contractors are capable of repairing irrigation systems, but property owners may have their own landscaping company complete irrigation system repairs if they prefer. Please reach out to WaterOne’s Restoration Coordinator for more information.
Repairs can be subject to external factors, such as weather (both seasonal weather and day-to-day forecasts), crew availability, and coordination with your city of residence. These factors may affect the time it takes for WaterOne to restore your property, but it’s our priority to get complete restorations properly as soon as we can. Here’s more information on how weather can impact restoration:
WaterOne will first ensure all pavement repairs are completed, and then submit the work to the landscaping contractor for scheduling and completion. The contractors are responsible for timely completion within the constraints set forth by WaterOne, as weather conditions allow.
Meter pit sinking can occur after restoration work has been completed, as a result of the ground settling due to moisture or other conditions. If you notice this occurring, please reach out to the Restoration Coordinator.
All underground infrastructure is naturally subject to stress due to shifting soils or other factors, and WaterOne does not have control over unforeseen damage throughout our system. Although WaterOne applies significant efforts and resources to proactively maintain the water system, there is always a possibility that additional repairs may be needed down the road.
The public right-of-way is a portion of property legally dedicated to the city for public infrastructure, such as roadways, storm sewers, sidewalks and streetlights. The state also allows utility providers to use the public right of way for their infrastructure.
Utility easements are areas of a property dedicated for utility companies to deliver services like electricity, gas, water, sanitary sewer, telephone, internet and cable. The land belongs to the homeowner, but utilities can access easements to perform routine maintenance, construct improvement projects and repair utility lines during emergencies.
Utility companies try to limit damage to encroaching items during construction, but they are not required to replace, pay damages, or reinstall items that impede construction. Encroachment into an easement or right of way, even if approved, is at the property owner’s sole risk.