Fast Fact

Time to upgrade: All new shower heads use 2.5 gallons a minute or less. 

Water Meters

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Your water meter measures the amount of water used in your household. It’s usually located in the ground under a cast iron or plastic cover or adjacent to your building.

 Meter Pit Illustration2

METER SAFETY

Remember: Please keep the area around your water meter clear so we can access it easily.  

WaterOne strongly discourages opening or tampering with your meter pit and meter. Meters are located in a public right-of-way and are WaterOne property. If you have questions about your meter reading, water usage amount, or need to disconnect service to a property, contact Customer Service at 913/895-1800 and we will be happy to assist you.  

 

METER MALFUNCTION AND TESTING

WaterOne regularly tests meters and replaces or repairs them as needed. Larger meters (usually for larger commercial customers) can be bypassed and tested on location without interrupting water service. Smaller meters are simply swapped out and the old meter is brought back and tested at our facility. WaterOne maintains a testing schedule in accordance with industry standards and best practices.

A common myth about water meters: That a malfunctioning water meter is to blame for a surprise high bill. Water meters slow down with age; they don't speed up, which is typically in the customer’s favor. If you get a surprise high bill, a hidden leak in your home or private service line is usually to blame. Learn more about detecting leaks

 

TYPES OF METERS

POSITIVE DISPLACEMENT METERS (Small Meters)

Positive Displacement Meter - Masked

This is the typical meter for most residential customers and some businesses. Out of WaterOne’s 140,000 connections, around 120,000 of them have positive displacement meters.

 

This is a cutaway of a positive displacement meter.  The bronze part is the body. Inside the body is the measuring chamber, where the flow of the water spins an odometer. The odometer is magnetically connected to the register and moves the numbers as the customer uses water.  

TURBO METERS (Large Meters)

Turbo Meter - Masked

Turbo (turbine) meters are for high flow industrial applications. They require more flow than a positive displacement meter before the turbine starts moving. For example, a 3" turbo meters isn't very accurate below 8 gpm and cannot properly measure low flow usage, such as a toilet flush. Turbo meters are appropriate for systems with intermediate and immediate high volume use, such as irrigation systems.

 

COMPOUND METERS (Small and Large Meters)

Compound Meter - Masked

Compound meters combine a positive displacement meter and a turbo meter for customers who have both high flow and low flow water usage. The positive displacement meter records low flow use, and when usage exceeds 10 to 15 gallons/minute, the flow is bypassed and read by the turbine section of the meter. These meters most accurately read this broad range of use and are typically used for large commercial customers. 

HYDRANT METERS

Hydrant Meters 2

WaterOne rents hydrant meters to landscapers, contractors, and others who need a temporary water connection. The meter mounts to the 2.5" fire hydrant nozzle, and the customer can then hook up their water tanker or equipment to the meter's gate valve.  Request a hydrant meter here

 

HOW YOUR METER IS READ

WaterOne Meter ReaderSIGHT READING

In WaterOne’s service area, approximately 10% of residential meters are read by sight. The meter reader removes the meter pit cover and manually enters the reading into a handheld unit.

TOUCH READ

Many residential meters are outfitted with touch read equipment that allows walk-by meter reads. The meter reader touches a handheld device to the surface of the meter pit, and the meter's serial number and usage data is recorded.   

AUTOMATED METER READING

For commercial customers (and a handful of residential customers) WaterOne has Meter Interface Units (MIUs) that remotely send readings to WaterOne.  WaterOne is currently exploring next generation meter reading technology which would enhance remote read capabilities and provide customers with more accessible and proactive communication.