• 43. Does WaterOne guarantee service to customers requiring water for a medical need, such as dialysis centers or dialysis patients’ homes?

  • 1. Who can answer a question about my bill?

  • 2. Is WaterOne’s tap water safe to drink?

  • 3. What do I do if there is a water emergency?

  • 4. What’s the difference between a boil advisory and a boil order?

  • 5. Can you notify me if there’s a water emergency in my area?

  • 6. What's a water "main?"

  • 7. Do I live in WaterOne's service area?

  • 8. Do I have to pay a deposit to get water service?

  • 9. How often am I billed?

  • 10. Do you charge a connection fee for new construction?

  • 11. What is the service charge?

  • 12. My bill includes a Kansas Water Plan charge. What does this pay for?

  • 13. What’s this Block 2 charge on my bill?

  • 14. What’s this “Field Charge” on my bill?

  • 15. Does my bill include trash or sewer fees?

  • 16. When do summer rates go into effect?

  • 17. Can I see my account history or water use?

  • 18. If I don't agree with my water bill, what can I do?

  • 19. Where can I pay my bill?

  • 20. Can I pay with a credit card?

  • 21. Why is there a $1.99 charge to pay my bill online or by phone?

  • 22. Why do water bill payments go to PO Box in Missouri?

  • 23. Can I get assistance with paying my bill?

  • 24. Is WaterOne part of Johnson County government?

  • 25. Is WaterOne and Johnson County Wastewater the same organization?

  • 26. Who makes the decisions at WaterOne?

  • 27. Where does WaterOne get its water?

  • 28. What’s the temperature range of my water?

  • 29. What is my water pressure?

  • 30. Does WaterOne water contain fluoride?

  • 31. Do I need a water filter?

  • 32. Is tap water safer than bottled water?

  • 33. Since when have property owners been responsible for the service line?

  • 34. Can I get a map showing WaterOne’s water lines?

  • 35. Why do your crews waste water by flushing hydrants?

  • 36. How do I treat the water for my fish?

  • 37. Is it okay to drink hot water?

  • 38. Why do you charge for water when it is free in the river?

  • 39. Why do I have pay the same rate for water outdoors and indoors, since my outdoor water doesn’t need to be treated?

  • 40. Will WaterOne sponsor my event?

  • 41. Does WaterOne give tours?

  • 42. How is WaterOne involved in fire protection?