Transfer Service

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If you’re moving within the WaterOne service area, submit this service request at least three (3) business days in advance to transfer service to your new address. If you do not currently have service with WaterOne, submit a Start New Service request  instead.

If the water is off, service will be restored during regular business hours, Monday - Friday, excluding holidays, from 8-11 am or 12-3 pm. In order to prevent property damage from unknown leaks and open faucets, etc., water service will not be restored unless someone is on the premises to inspect the plumbing. During winter months, be sure to have adequate heat in the property to avoid frozen pipes.

BLACKOUT DATES: The next 3 full business days from today’s date, weekends, and holidays are not eligible for service appointments.  If a request is made for these dates, it will be changed to the next available date which will be listed in your service request confirmation email.  
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Requester's Information
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Requester's Information
Stop Service Information
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Stop Service Information
Will the property be occupied after you leave?
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Will the property be occupied after you leave?
If selling the property, provide the real estate closing date.
If selling the property, provide the real estate closing date.
If a new customer does not call to start service, water may be turned off as early as 8 am on the date the service is discontinued.
Start Service Information
Start Service Information
Additional name(s)
For business/commercial accounts, provide the full name and address of the principal owner, officer, director or shareholder.
For business/commercial accounts, provide the full name and address of the principal owner, officer, director or shareholder.
New Service Address
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New Service Address
Billing/Mailing Address (if different from service address)
Billing/Mailing Address (if different from service address)
Requested Start Date (Please allow 3 business days from date request submitted)
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If the water is off, someone will need to be present when water service is reconnected to verify there are no leaks.  Reconnections are performed between the hours of 8-11 am or 12-3 pm Monday –Friday, except holidays.

Please provide a date 3 business days from the day your email is submitted.

If the water is off, someone will need to be present when water service is reconnected to verify there are no leaks. Reconnections are performed between the hours of 8-11 am or 12-3 pm Monday –Friday, except holidays. Please provide a date 3 business days from the day your email is submitted.

Our field representative will call shortly before arriving at the service address to verify someone is at the property.  If the person meeting them for the appointment is not at the service address when the field representative calls, the appointment will have to be rescheduled through the customer service department.

Please provide the name and phone number of the contact person.

Our field representative will call shortly before arriving at the service address to verify someone is at the property. If the person meeting them for the appointment is not at the service address when the field representative calls, the appointment will have to be rescheduled through the customer service department. Please provide the name and phone number of the contact person.
  • If no one is available when our field representative arrives at anytime during the scheduled time slot, the reconnection will need to be rescheduled.
  • In order to meet our commitments to other customers, we are not able to accommodate missed appointments with same day service. Missed appointments will need to be rescheduled for a future date.  

In order to meet our commitments to other customers, we are not able to accommodate missed appointments with same day service. Missed appointments will need to be rescheduled for a future date.

Your will receive an email confirming your start service request and any appointments scheduled.

Do you rent or own the property where you are starting service?
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Do you rent or own the property where you are starting service?
If renting, please provide owner's name and phone number:
If renting, please provide owner's name and phone number:
If buying the property, provide the real estate closing date.
If buying the property, provide the real estate closing date.

SEWER SERVICE

You will need to contact Johnson County Wastewater (JCW) to transfer your sewer services account. Remember, WaterOne is not affiliated with JCW. You will continue receiving a separate bill from JCW for wastewater. If you have questions about your wastewater bill, call JCW at 913/715-8590.

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