Stop Service

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To take service out of your name, submit this service request at least three (3) business days in advance. If you’re currently a WaterOne Customer and moving within the WaterOne service area, Transfer Service instead.

Note: If a new customer does not call to start service, water may be turned off as early as 8 am on the requested date of service discontinuance.

 Account Information

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Account Information

Additional Phone Number (optional)

Mailing Address for Final Bill
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Mailing Address for Final Bill
BLACKOUT DATES: The next 3 full business days from today’s date, weekends, and holidays are not eligible for service appointments.  If a request is made for these dates, it will be changed to the next available date which will be listed in your service request confirmation email.  
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Requested date for service discontinuance (Allow 3 business days from date request submitted)
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Water service may be disconnected as early as 8 am, Monday-Friday (except holidays).
Will the property be occupied after you leave?
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Will the property be occupied after you leave?
If selling the property, provide the real estate closing date.
If selling the property, provide the real estate closing date.

AN IMPORTANT NOTICE ABOUT SEWER SERVICE

You will need to contact Johnson County Wastewater (JCW) to close out your sewer services account. WaterOne is not affiliated with JCW. You will receive a separate final bill from JCW for wastewater. If you have questions about your wastewater bill, call JCW at 913/715-8590

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