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To switch water service into your name, submit this service request at least three (3) business days in advance. If you’re currently a WaterOne customer and moving within the WaterOne service area, Transfer Service instead.

If the water is off, service will be restored during regular business hours, Monday-Friday, excluding holidays, from 8-11 am or 12-3 pm. In order to prevent property damage from unknown leaks and open faucets, etc., water service will not be restored unless someone is on the premises to inspect the plumbing. During cold weather, please be sure to have adequate heat in the property to avoid frozen pipes. 

Have you had service with WaterOne before?
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Have you had service with WaterOne before?
If yes, provide previous address:
Requester's Name:
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Phone Number

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Rent or Own:
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Rent or Own:
If renting, please provide owner's name and phone number.
If renting, please provide owner's name and phone number.
If buying the property, provide the real estate closing date.
If buying the property, provide the real estate closing date.
Account holder's Name
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Account holder's Name
Additional name(s)
For business/commercial accounts, provide the full name and address of the principal owner, officer, director or shareholder
For business/commercial accounts, provide the full name and address of the principal owner, officer, director or shareholder
Service Address Information
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Service Address Information

Phone Number

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Additional Phone Number (optional)

Email

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Billing / Mailing Address (if different from service address)
Billing / Mailing Address (if different from service address)

BLACKOUT DATES: The next 3 full business days from today’s date, weekends, and holidays are not eligible for service appointments.  If a request is made for these dates, it will be changed to the next available date which will be listed in your service request confirmation email.  

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Requested start date:

If the water is off, someone will need to be present when water service is reconnected to verify there are no leaks.  Reconnections are performed between the hours of 8-11 am or 12-3 pm Monday –Friday, except holidays.

Please provide a date 3 business days from the day your email is submitted.  

If the water is off, someone will need to be present when water service is reconnected to verify there are no leaks. Reconnections are performed between the hours of 8-11 am or 12-3 pm Monday –Friday, except holidays. Please provide a date 3 business days from the day your email is submitted.
Our field representative will call shortly before arriving at the service address to verify someone is at the property. If the person meeting them for the appointment is not at the service address when the field representative calls, the appointment will have to be rescheduled through the customer service department.

Please provide the name and phone number of the contact person.

Our field representative will call shortly before arriving at the service address to verify someone is at the property. If the person meeting them for the appointment is not at the service address when the field representative calls, the appointment will have to be rescheduled through the customer service department. Please provide the name and phone number of the contact person.
  • If no one is available when our Field Representative arrives at anytime during the scheduled time slot the reconnection will need to be rescheduled.
  • In order to meet our commitments to other customers, we are not able to accommodate missed appointments with same day service. Missed appointments will need to be rescheduled for a future date.
Billing 
Single family residential customers are billed bi-monthly while multi-family residential and business customers are billed monthly.

Water bills are due 21 days from the billing date. Past due bills are assessed 5% late payment charge.
In general, security deposits are not required. However, WaterOne, at its discretion, may require a security deposit for new or existing accounts at any time.

Sewer Service

To establish your sewer service, you will need to contact Johnson County Wastewater (JCW). WaterOne is your water provider only; it is not affiliated with JCW. You will receive a separate bill from JCW for wastewater. Questions about wastewater bills should be directed to JCW at 913/715-8590. 

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