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WaterOne proudly "pays it forward" to the Johnson County Utility Assistance Program, which helps individuals and families in need of temporary assistance with their utility bills.

Past Due Payments

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If you have questions about a past due payment, we will be happy to assist you. Contact Customer Service at 913/895-1800 during normal business hours, Monday – Friday, 8 am to 5 pm.  

MAKING PAYMENT
View your payment options.  

Please Note:

  • Payments made online, over the phone, or electronically through your bank will not post to your WaterOne account for at least 24 hours. Select a payment option that ensures your payment is received in time.
  • WaterOne employees DO NOT accept payments in the field.

SCHEDULE A SERVICE RECONNECTION
Contact Customer Service during business hours at 913/895-1800. Reconnection appointments are scheduled up to 5 pm Monday – Friday (except holidays).   


PAST DUE PAYMENT POLICY

WaterOne is committed to a policy that encourages timely payment and provides ample opportunity to maintain an account in good standing.

Due Dates
Full payment is due 21 days after the billing date, as given on the bill. Single-family residential accounts are billed bi-monthly (every other month). All other accounts are billed monthly. It is your responsibility to ensure that payment is received by the due date.

Past Due Payments
If full payment is not received by the due date, the account is assessed a late payment fee of 5% of the balance due (excluding sales tax, fees, and Field Charges). Late payment fees are assessed on the new charges only.

Past Due Notice

If payment is not received in full by the due date, a “Past Due” notice is mailed. 

Past due notices are sent by mail, even for those customers who normally receive their bills electronically. If you receive this notice but believe you’ve already paid in full, contact Customer Service at 913/895-1800 to check your account status.

Notice of Disconnect
If full payment is not received by 12 business days after the due date, a Notice of Disconnect is mailed. You have 10 calendar days from the date the Notice of Disconnect is issued to remit payment in full.

Service Disconnection
If full payment is not received by the due date on the notice of disconnection (approximately 43 days after the billing date), service will be disconnected.

For each visit, a $20 Field Charge will be assessed to your account. That’s our real cost for sending a person in a vehicle to your service address. When service has been disconnected for nonpayment, the account must be paid in full before service is restored.

Learn more about Payment Assistance Options