Fast Fact

Our Vision: Setting the standard for utility excellence.

Payment Options

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Press Enter to show all options, press Tab go to next option

auto pay

online

by phone

by mail

in person


Self-Managed Direct Debit

Online
One-Time*

Lobby

Drop box

 

Pay with:

  • Checking
  • Savings

 

Pay with:

  • Checking
  • Savings

 

Pay with:

  • Checking
  • Savings
  • Credit/debit card(Visa, MC, Discover)

 

Pay with:

  • Checking
  • Savings
  • Credit/debit card (Visa, MC, Discover)

 

Pay with:

  • Check
  • Money order

 

Pay with:

  • Cash
  • Check
  • Money order

 

Pay with:

  • Check
  • Money order

Posts on due date

Posts next business day; customer preference

Posts next business day

(if paid by 7 pm CT)

Posts next business day

(if paid by 7 pm CT)

Posts within
5 business days upon receipt

Posts today

(Open 8 am - 4:30 pm CT)

Posts next business day (if dropped off by 7 am CT)

No Fee

No Fee

$2.50

$2.50

No Fee

No Fee

No Fee

Register with Customer Service

Enrollment in paperless billing required

No Registration Necessary

No Registration Necessary

No Registration Necessary

No Registration Necessary

No Registration Necessary

login

AUTOMATED

Toll Free:
(855) 366-1556

Habla Español

WaterOne
P.O. Box 808007
Kansas City, MO 64180-8007

WaterOne
10747 Renner Blvd.
Lenexa, KS 66219

 

*We also accept electronic payments through your online banking institution.


Auto Pay 
(formerly Aquamatic)

  • Avoid late fees and keep your money longer without the hassle of managing an online payment profile. With Auto Pay, the amount due on the current bill is automatically deducted from your bank account on the due date. Fee free!
  • You still get a chance to review your paper copy or electronic bill ahead of time and call Customer Service up to five business days before the due date to ask questions or stop payment.
  • Manage Auto Pay through Customer Service at 913/895-1800. We’re standing by to help.
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Self-Managed Direct Debit

(formerly Direct Debit/Recurring Payments)*
  • If you’re enrolled in paperless billing (eBill), like control over your bank account information, and flexibility on timing payments, use Self-Managed Direct Debit. Fee free!
  • Manage your payments with a password-protected online profile. Schedule payments manually each time a bill arrives or use the recurring payment option to set automatic payments temporarily or long-term.
  • Combine multiple accounts for one-click payment.
  • Pre-pay up to three times the amount due on the current bill.
  • Get email or text alerts when payments are processed, cancelled, or rejected.
  • Set recurring payments to get these additional features:
    • Optional payment limit: If any bill exceeds your max threshold, you’ll get an alert notifying you to pay the bill manually.
    • Get email or text alerts when payments are scheduled, processed or when your recurring payments schedule expires.
    • Unlimited prepay.
  • Accuracy counts: Please enter account and payment information correctly. Returned payments will be charged a return fee.
  • When you sign up for Self-Managed Direct Debit, your selections will be applied to all future bills – not the current bill in your queue when you set up your profile.
    • Cancel your Auto Pay (formerly Aquamatic) option through Customer Service first before enrolling in Self-Managed Direct Debit.
    • Sorry, once a balance has aged 42 days passed the billing date, you’ll need to use an alternative payment method.
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Online One-Time
  • Want the freedom to hop online and make a payment without the hassle of logging-in to a payment profile? Use Online One-Time to pay by checking, savings, or credit/debit card.
  • Like using PayPal, give us the account number and payment info and we’ll process your payment securely without storing your payment information on file for future use.
  • Prepay up to 3x the amount due on the current bill.
  • Get a confirmation number at the end of your transaction. [NOTE: The confirmation number is provided as a receipt of the transaction. It’s not a guarantee that payment has been processed through your bank.]
  • Accuracy counts: Please enter account and payment information correctly. Returned payments will be charged a return fee.
  • Online One-Time is eligible for use after you’ve received the first bill.    
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By Phone
  • Call in your payment anytime from anywhere. Provide us with the account number and payment info and we’ll process your payment securely without storing your payment information on file for future use.
  • Prepay up to 3x the amount due on the current bill.
  • Pay by phone is eligible for use after you’ve received the first bill.
  • Get a confirmation number at the end of your transaction. [NOTE: The confirmation number is provided as a receipt of the transaction. It’s not a guarantee that payment has been processed through your bank.]
  • Accuracy counts: Please provide accurate account and payment information. Returned payments will be charged a return fee.
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By Mail
  • For your convenience, a self-addressed return envelope is enclosed with your bill. If you do not have the envelope provided, address your payment to:
    WaterOne
    P.O Box 808007
    Kansas City, MO 64180-8007
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In Person

WaterOne Administrative Office Lobby: 10747 Renner Blvd., Lenexa, KS

  • Payments are accepted in the lobby between 8 am and 4:30 pm Monday-Friday (except holidays).

Drive By Drop Box: 10747 Renner Blvd, Lenexa, KS

  • Drop off payments anytime day or night. Payments dropped off after 7 am will be posted the next business day.
  • Envelopes provided at the drop box.
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Learn more about Payment Assistance Options

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