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Payment Options

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online

 

auto pay 

by phone

 

by mail

 

in person

 

Your Bank's Bill Payment Service

WaterOne Paperless Billing Account

EZ-Pay Account

EZ-Pay One-time

Auto Pay

Automated Touchtone or Voice Response

Payment Representative
(Talk to a real human being)

U.S. Postal Service

Lobby

Drop Box

Best for Paper or Paperless Billing  Best for Paperless Billing Best for Paper or Paperless Billing  Best for Paper or Paperless Billing For Paper Billing  customers Best for Paper or Paperless Billing
For Paper Billing customers For Paper Billing customers

Pay With:
Inquire with your bank

Recurring or One-Time payment managed by the customer from their stored payment account. 

Pay With:

  • Checking
  • Savings

One-time or Smart Reminder payments from stored payment account.

Pay With:

  • Checking
  • Savings
  • Credit or Debit Card

One-time payment from entered payment account.

Pay With:

  • Checking
  • Savings
  • Credit or Debit Card

Automatic payments managed by WaterOne. 

Pay With:

  • Checking
  • Savings

A one-time payment from the entered payment account. 

Pay With:

  • Checking
  • Savings
  • Credit or Debit Card

A one-time payment sent via mail.

Pay With:

  • Check
  • Money Order

Pay With:

  • Cash
  • Check
  • Money Order

Pay With:

  • Check
  • Money Order
Account Posting: Inquire with your bank about payment processing Posts next business day (if paid on a business day by 7pm CT) or schedule in advance before due date. Posts next business day (if paid on a business day by 7 pm CT)
Posts on Due Date Posts next business day (if paid on a business day by 7 pm CT)
Posts within 5 business days upon receipt Posts today (Open 8 am - 4:30 pm CT) Posts next business day (if dropped off by 7 am CT)

Fees: Inquire with your bank for more information.

 No Fee Fee: $1.99  No Fee Fee: $1.99  No Fee  No Fee
Overpayment Refund:
10 business days
Overpayment Refund:
10 business days
Overpayment Refund:
10 business days
Overpayment Refund:
10 business days
Overpayment Refund:
Minimum of 10, but up to 90 days
Overpayment Refund:
10 business days
Overpayment Refund:
10 business days
Overpayment Refund:
10 business days
Inquire with your bank to register. Enroll through WaterOne.org Enroll through WaterOne.org No Registration Necessary Register by submitting the authorization form with voided check to WaterOne by email, mail, or fax No Registration Necessary
No Registration Necessary No Registration Necessary

Paperless Billing
Log In

Login Button - Paperless Billing

EZ-Pay
Log In

Login Button - EZ Pay

Download the Authorization Form 

AUTOMATED

Toll Free (855) 366-1556

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PAYMENT REPRESENTATIVE

Toll Free
(855) 240-4560

WaterOne
P.O Box 808007
Kansas City, MO 64180-8007

WaterOne
10747 Renner Blvd
Lenexa, KS 66219

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Paperless Billing with Your Bank 

WaterOne can receive electronic payment transfers directly from financial institutions. Depending on your bank, your payment could post to your WaterOne account the next business day.

Get your bills electronically through your bank account. WaterOne has the ability to send your bill directly to your bank where you can...

  • set up an automatic, recurring payment when the bill is due or
  • receive an alert when your bill has arrived and pay at your convenience.* 

* Check the offerings of your financial institution

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Auto Pay 
(for paper billing customers)

  • Avoid late fees and keep your money longer without the hassle of managing an online payment profile. With Auto Pay, the amount due on the current bill is automatically deducted from your bank account on the due date. Fee free!
  • You still get a chance to review your bill ahead of time and call Customer Service up to five business days before the due date to ask questions or stop payment.
  • Manage Auto Pay through Customer Service at 913/895-1800. We’re standing by to help.
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E-Bill for Paperless Billing Customers 

  • If you’re enrolled in paperless billing (eBill), like control over your bank account information, and flexibility on timing payments, use your Paperless Billing account. Fee free!
  • Manage your payments with a password-protected online profile. Schedule payments manually each time a bill arrives or use the recurring payment option to set automatic payments temporarily or long-term.
  • Combine multiple accounts for one-click payment.
  • Pre-pay up to three times the amount due on the current bill.
  • Get email or text alerts when payments are processed, cancelled, or rejected.
  • Set recurring payments to get these additional features:
    • Optional payment limit: If any bill exceeds your max threshold, you’ll get an alert notifying you to pay the bill manually.
    • Get email or text alerts when payments are scheduled, processed or when your recurring payments schedule expires.
    • Unlimited prepay.
  • Accuracy counts: Please enter account and payment information correctly. Returned payments will be charged a return fee, and over-payments may take up to 90 business days to refund.
  • When you sign up for Recurring Payments, your selections will be applied to all future bills – not the current bill in your queue when you set up your profile.
    • Cancel your Auto Pay option through Customer Service first before enrolling in Paperless Billing.
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EZ-Pay One-Time (Fee Based)
$1.99 processing fee applies
  • Want the freedom to hop online and make a payment without the hassle of logging-in to a payment profile? Use Online One-Time to pay by checking, savings, or credit/debit card.
  • You may pay an additional amount up to $150 above the amount shown on your current bill.
  • Get a confirmation number at the end of your transaction. [NOTE: The confirmation number is provided as a receipt of the transaction. It’s not a guarantee that payment has been processed through your bank.]
  • Accuracy counts: Please enter account and payment information correctly. Returned payments will be charged a return fee, and overpayments may take up to 90 business days to refund.
  • Online One-Time is eligible for use after you’ve received the first bill.    
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$1.99 processing fee applies

  • Continue to receive Paper Bills
  • Make payments by credit card, debit card, or bank account
  • Store funding account information for later use
  • Receive payment due alerts
  • View current bill online
  • Accuracy counts: Please enter account and payment information correctly. Returned payments will be charged a return fee, and overpayments may take up to 90 business days to refund.

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By Phone (Automated or 3rd Party Payment Representative) 
  • Call in your payment anytime from anywhere. Provide us with the account number, 5 digit billing zip code, and payment info and we’ll process your payment securely without storing your payment information on file for future use.
  • You may pay an additional amount up to $150 above the amount shown on your current bill.
  • Pay by phone is eligible for use after you’ve received the first bill.
  • Get a confirmation number at the end of your transaction. [NOTE: The confirmation number is provided as a receipt of the transaction. It’s not a guarantee that payment has been processed through your bank.]
  • Accuracy counts: Please provide accurate account and payment information. Returned payments will be charged a return fee, and overpayments may take up to 90 business days to refund.
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By Mail
  • For your convenience, a self-addressed return envelope is enclosed with your bill. Please pay by check or money order only - do not send cash. If you do not have the envelope provided, address your payment to

    WaterOne
    P.O Box 808007
    Kansas City, MO 64180-8007
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In Person

WaterOne Administrative Office Lobby: 10747 Renner Blvd., Lenexa, KS

  • Payments are accepted in the lobby between 8 am and 4:30 pm Monday-Friday (except holidays).

Drive By Drop Box: 10747 Renner Blvd, Lenexa, KS

  • Drop off payments anytime day or night. Payments dropped off after 7 am will be posted the next business day.
  • Envelopes provided at the drop box.

Learn more about Payment Assistance Options

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